ICT-related Behavior of Greek Banks in the Economic Crisis

Abstract

This article analyzes the ICT-related behavior of the five ‘system-relevant’ Greek banks in the first years 2010–2014 of the Greek economic crisis. We conclude that besides the standard immediate reaction to the crisis by reducing ICT-related expenses, the Greek banks in a later phase of the economic crisis proceeded to a substantial rationalization of their ICT processes/practices and improvement of their ICT capabilities, as well as the adaptation of their ICT plans to the crisis conditions. © 2020 Taylor & Francis.