Business intelligence for business processes: The case of IT incident management

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Author
Goby, Niklas
Brandt, Tobias
Feuerriegel, Stefan
Neumann, Dirk
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Date
2016
Type
    Conference Paper
Publication status
published
External links
Book title
24th European Confrence on Information Systems (ECIS 2016)
Publisher
Association for Information Systems
Event
24th European Confrence on Information Systems (ECIS 2016), Istanbul, Turkey, June 12-15, 2016
Subject
Knowledge management; Business intelligence; Business Process Engineering; Text mining; IT Incident Management; Decision support; Case study; Latent Dirichlet Allocation
Organisational unit
09623 - Feuerriegel, Stefan (ehemalig) / Feuerriegel, Stefan (former)
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