Business intelligence for business processes: The case of IT incident management

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Autor(in)
Goby, Niklas
Brandt, Tobias
Feuerriegel, Stefan
Neumann, Dirk
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Datum
2016
Typ
    Conference Paper
Publikationsstatus
published
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Buchtitel
24th European Confrence on Information Systems (ECIS 2016)
Verlag
Association for Information Systems
Konferenz
24th European Confrence on Information Systems (ECIS 2016), Istanbul, Turkey, June 12-15, 2016
Thema
Knowledge management; Business intelligence; Business Process Engineering; Text mining; IT Incident Management; Decision support; Case study; Latent Dirichlet Allocation
Organisationseinheit
09623 - Feuerriegel, Stefan (ehemalig) / Feuerriegel, Stefan (former)
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